Our Delivery Policy
The Projectorquest delivery policy is designed to help you understand what to anticipate with delivery of your order. We understand that in many instances, when you receive your order is imperative for a meeting, service, performance or event. That is why we attempt to provide you with an esitimated arrival date. However, since stock issues can arise and we are dependent on carriers for delivery, there may be instances where delivery is delayed, so we have outlined below how many of the more common delivery issues are handled. Please know that by purchasing from our website, you agree to our Delivery Policy.
Out of Stock
We strive to maintain accurate inventory of our items. However, since we sell through multiple channels and cannot anticipate the size of the next order for an item, we may be unable to ship your order as expected. If we are unable to meet the expected delivery date, we will promptly notify you by email of your options.
Weather Delays
If your order is delayed due to weather or anything outside the carrier’s control, then the carrier will normally provide us with updates and a new ETA, once known, which we will then share with you. Carriers normally do not provide a refund when a delayed shipment is beyond their control.
Non Delivery
We provide address validation at checkout to prevent a bad address. Customers must also inform us if a particular carrier does not deliver to their address. If the carrier is unable to deliver to the address provided, then the package will either be returned or held by the carrier. This will delay delivery and the customer may incur additional shipping costs.
Delivery Policy
Projectorquest
Our Delivery Policy is designed to ensure you know what to expect with the delivery of your order.
At Projectorquest, we understand the importance of a seamless and reliable delivery experience for our valued customers. Our delivery policy is designed to prioritize customer satisfaction and ensure the timely and secure arrival of your purchases. We offer various shipping options, allowing you to choose the delivery speed that best suits your needs. With real-time tracking, you can monitor the progress of your order from our warehouse to your doorstep, providing transparency and peace of mind. Additionally, we strive to keep shipping costs reasonable and transparent, with clear communication about any applicable fees. Our commitment to customer service extends to our delivery partners, ensuring they handle your packages with the utmost care. In the rare event of any issues, our dedicated customer support team is ready to assist you promptly, resolving any concerns and making your shopping experience with us exceptional from start to finish.
Our Mission
We strive to provide you with the best experience.
Thank you for choosing Projectorquest. We appreciate your trust, and we are dedicated to ensuring a positive shopping experience for all our customers. We fully understand the importance of reliable and timely delivery. We recognize that the moment a customer completes an order, their journey with us continues until the product arrives at their doorstep. Our commitment to excellence in delivery is reflected in a streamlined logistics infrastructure, efficient order processing, and partnerships with trusted carriers. Real-time tracking provides customers with visibility into their orders, offering peace of mind and a sense of control over the delivery process. We recognize that time is of the essence, and by consistently meeting or exceeding delivery expectations, we aim not only to fulfill orders but to exceed customer expectations. Please note, that as a customer of our website, you agree to these terms.
Delivery Time
We understand the importance of knowing when your order will arrive. Therefore, we provide a delivery timeframe and EDD (estimated delivery date) for each item sold on our website. Projectorquest provides this information to help you have a good idea of when you can expect to receive your order. While most all EDDs are normally met, there are uncontrollable factors involved in the delivery time of your order. Therefore, we are unable to guarantee when you order will be delivered and cannot be held liable if it does not arrive on time.
Tracking
Tracking is provided by email once your order ships. You can track the progress of your order in real-time in your account on our site. Additionally, email notifications will be sent to you whenever the carrier provides an update on the progress of your package. You will also be notified when your order is delivered. If the carrier provides an update regarding any delays or issues while your order is in transit, including a revised delivery date, you will be notified by email. Please also note that if tracking information for your order changes, you will be updated by email.
Carrier Selection
Projectorquest works with a number of carriers. You may be able to select a particular carrier at checkout. Projectorquest has the right to choose which carrier delivers your order, including changing the carrier you requested, if we believe another carrier can deliver your order on time or sooner than the selected carrier. If a carrier does not deliver to your address, it is important you note it on your order to prevent any possible delays or non-delivery. Please know that for some addresses, such as PO Boxes and APO addresses, USPS delivery is the only option.
Shipping Fees
The customer is responsible for any fees imposed by the carrier or government associated with the delivery of an item, such as shipping costs, tariffs, taxes, Customs, etc. For US customers, if it is determined we shipped the wrong item or the item was damaged in transit or the item is being returned under warranty, Projectorquest normally pays for the return shipping. If the return is for any other reason or if you reside outside of the US, the customer may need to pay for the return shipping.
Shipping Methods
Projectorquest will make every effort to ship your order using your selected shipping method. However, if that shipping method is unavailable for your address, we reserve the right to select the best available shipping method to attempt delivery of your order by the expected delivery date or as close to it as possible. Projectorquest is not liable if delivery does not occur by the expected date or within the timeframe provided on the website, either using the requested shipping method and carrier or the best alternative available at the time of fulfillment.
Direct From The Manufacturer
If you order an item where delivery is Direct From The Manufacturer, then the manufacturer chooses the carrier or carriers used for delivery of the item to you. The manufacturer will provide us with tracking, which we will share with you, as soon as the item ships. Projectorquest is not liable for any delays that may occur with items shipped directly from the manufacturer. We provide an estimated delivery date or timeframe based on the information provided to us by the manufacturer. Any updates the manufacturer provides us related to the delivery of your item will be shared with you by email.
Special Order Items
If the item you purchase is Special Order, then it ships directly to you from the manufacturer. This will be displayed in the description for these items. Special Order items may be stocked by the manufacturer or the item may need to first be produced before it can be shipped. If the item is in stock, it normally ships within a few days after we place your order with the manufacturer. If it needs to be produced, shipment is dependent on the manufacturer’s production schedule. these factors will determine the delivery date of your item. Updates will be emailed to you by us whenever provided by the manufacturer.
Order On Hold
Delay in delivery may occur due to an order being placed on hold. An order may be placed on hold at the discretion of Projectorquest. Reasons may include but are not limited to: payment not received, incorrect payment amount, bad address, phone number or email address provided, awaiting documentation such as a signed PO, reseller certificate or tax exemption form, required signature, and potential fraud inspection. Orders are held until the customer provides the requested information. Once the hold is lifted, if necessary, a revised ETA will be provided to the customer by email.
Expected Date of Delivery
Projectorquest provides an Expected Date of Delivery (EDD) for each item when possible. This EDD may be a date or a timeframe. The EDD is an estimate based on several factors. The vast majority of the time, delivery of your package occurs by the EDD shown. However, Projectorquest does not guarantee the EDD and cannot be held liable if delivery of your order does not occur by the EDD provided on our site. All carriers also do not guarantee any EDD they provide. Therefore, know we will do everything within our power to ensure the timely delivery of your order, but there is no guarantee.
Shipping Days
Projectorquest ships during regular business hours, Monday – Friday, 9 AM – 5 PM ET, excluding all holidays. Shipping will resume on the next business day for orders placed on the weekend or on a holiday. For express delivery, a countdown clock is provided for same day shipping cutoff. Once this clock expires, express shipping will resume on the next business day. If express shipping for Saturday delivery is available, it will be displayed as an option after the Thursday express shipping cutoff until the Friday express shipping cutoff.
International Delivery
Deliveries to customers outside the US may be subject to carrier and government fees, duties, taxes and tariffs. If applicable, Delivery may be delayed until these fees are paid. The customer is responsible for payment of these costs. Therefore, we recommend you please confirm what duty charges are applicable with the carrier prior to ordering. For deliveries to Canada, the Canadian government will assess duty fees to your purchase to be paid via courier at delivery. Delivery may also be delayed if the package is held up in Customs. Projectorquest is not liable for delayed delivery to any foreign country.
Delivery Confirmation
Once the carrier reports your order as delivered, responsibility of the package transfers from the carrier to you. If you report the package as not delivered when the carrier has confirmed delivery, please check the address thoroughly, ask every at the location if they saw or took the package. Please also check with your delivery person and local dispatch facility. If the item is stolen or lost, we will open a claim with the carrier, but normally compensation is not provided for this loss since you are responsible for the package once delivery is confirmed by the carrier.
Our Commitment to Customer Satisfaction
Our assurance to you
At Projectorquest, we understand the importance of prompt and predictable delivery times for our customers. Our commitment is to provide accurate estimates for delivery times during the checkout process, ensuring transparency and reliability. We strive to dispatch orders promptly from our warehouse, and our delivery policy is designed to offer varying shipping options to accommodate different customer preferences. While we make every effort to meet specified delivery windows, factors such as location, shipping method, and unforeseen circumstances may impact delivery times. Our dedicated tracking system allows customers to monitor the progress of their orders in real-time, providing them with the information they need to plan accordingly. We are continually working to optimize our logistics to minimize delivery times and enhance the overall shopping experience for our valued customers.
Our Delivery Policy Legal Terms
By making a purchase on our website, you agree to comply with and be bound by the terms outlined in this delivery policy. We reserve the right to update and modify our delivery policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review the delivery policy periodically for any updates. This delivery policy is governed by the laws of New York State, and any disputes will be subject to the exclusive jurisdiction of the courts in the afore mentioned jurisdiction. If you have any questions or concerns, please contact our customer support for assistance. Thank you for choosing Projectorquest.com.
Order Processing and Fulfillment
Orders are expected to be processed within the number of business days from the date of purchase indicated for each item in its product description. Fulfillment dates and delivery estimates are provided for informational purposes only and are subject to change.
Delivery Responsibility
Projectorquest shall not be liable for any delay in delivery or failure to deliver due to circumstances beyond its control, including but not limited to natural disasters, acts of war, and transportation disruptions.
Shipping Methods and Costs
Shipping costs are calculated based on the selected shipping method and the destination. Projectorquest reserves the right to change shipping carriers or methods at its discretion.
International Shipping
International orders may be subject to additional customs fees, taxes, or import duties imposed by the destination country. The customer is solely responsible for these charges.
Risk of Loss
The risk of loss and title for products purchased from the Retailer pass to the customer upon delivery to the carrier.
Tracking and Communication
Customers will receive a confirmation email with tracking information upon dispatch. Projectorquest will make reasonable efforts to communicate any significant delays or issues affecting the delivery timeline.
Returns Due to Delivery Issues
If a product is undeliverable due to customer-provided address inaccuracies or refusal to accept delivery, Projectorquest may charge for return shipping and a restocking fee.
FAQ’s
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Can I change my shipping address after placing an order?
You may be able to change the shipping address after the order is placed, depending on when the order is placed and when it will ship. Please double-check your address information during checkout to ensure accurate delivery, but if you need to make a change, please contact us immediately at support@projectorquest.com to see if it is still possible.
Can I change my shipping method after placing an order?
You may be able to change the shipping method after the order is placed, depending on when the order is placed and when it will ship. Please contact us immediately at support@projectorquest.com to see if it is still possible.
How long will it take to receive my order?
Delivery times vary based on your location and the selected shipping method. In each item description we include the available shipping methods, costs, and estimated delivery times for that item based on the selected method. While we are able to achieve these estimated delivery dates the majority of the time, uncontrollable factors do not allow us to guarantee them.
Can I track my order?
Yes, we provide real-time tracking information for all orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to monitor the progress of your delivery.
What shipping options do you offer?
We offer a range of shipping options, including standard, expedited, and express shipping. The available options and associated costs will be displayed in each item’s description.
Do you ship internationally?
Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, or import duties may apply, and customers are responsible for these charges. If international shipping is available for an item, it will appear under the Canada and Internation tabs in the product description.
What if my item arrives damaged?
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and provide a replacement or refund as appropriate.
What happens if there are delays in delivery?
While we make every effort to adhere to delivery timelines, unforeseen circumstances may cause delays. In the event of any significant delays, we will communicate with you promptly and work to resolve the issue.
What if I'm not available to receive my delivery?
If you are unavailable to receive your delivery, then you should arrange to have someone else get the package for you as soon as possible or make arrangements with the courier to have you package held until you can get it. Please note that once the courier confirms delivry of your order, it is no longer the courier’s or our responsibility.