Our Return Policy
The Projectorquest return policy is designed to be fair and impartial to our customers with respect to each circumstance outlined below. If you find you need to return your item, please read the terms of our policy to know if your purchase is eligible for return and, if so, how to proceed with your return so you are assured you will receive the replacement, exchange, upgrade, credit or refund you are expecting. Please know that by purchasing from our website, you agree to our Return Policy.
Eligible Returns
Items that include a return period in the product description are eligible for return. The customer must first obtain a Return Material Approval (RMA) from us and then ship the item back within the designated return period.
Warranty Returns
If you receive an item that does not work properly, please notify us for troubleshooting. If the problem cannot be fixed with our help, you can return the item at no additional cost for a replacement or pay the difference for an upgrade.
Other Returns
If you receive an item other than what was ordered or the item you receive is damaged, please notify us immediately. If it is determined we shipped the wrong item or the item you received was damaged in transit, then the item is eligible for return.
Return Policy
Projectorquest
Our Return Policy is designed to make the return process as easy as possible for you.
The Projectorquest return policy is designed to provide our customers with a straightforward and hassle-free process. If you are not completely satisfied with your purchased item, you may initiate a return of the item within its return period. We accept returns for items in their original condition. You may also need to return your item under warranty for replacement, upgrade or repair. To initiate a return, please contact our customer support team, providing your order number and details of the items you wish to return. For qualifying returns, we offer the option of a refund or store credit. Our goal is to ensure a positive shopping experience, and we are dedicated to addressing your concerns promptly and efficiently.
Our Mission
We strive to provide you with the best experience.
Thank you for choosing Projectorquest. We appreciate your trust, and we are dedicated to ensuring a positive shopping experience for all our customers. We fully understand there are instances where you may need to request a return. When that request falls within the guidelines set by our Return Policy, we will work to provide you with a return approval as quickly as possible. If your return request falls outside those circumstances where a return is available, we will make every effort to see if we can make an exception However, please know that normally we must adhere to guidelines set forth in our policy. We have outlined below the most common reasons for why a return may not be available. We appreciate your understanding for these reasons and adherence to our Return Policy. Please note, that as a customer of our website, you agree to these terms.
Return Eligibility
Products eligible for return must be in their original condition, unused, and with the original packaging intact. You must follow our instructions for initiating a return and receive a Return Material Authorization (RMA) from Porjectorquest. The buyer is responsible for the proper packaging and shipping of the item for return to ensure it is not damaged in transit. The item must be received by us within the return period.
Return Inspection
Upon receipt, all returned items are inspected and tested for serial number, total hours usage, and tampering or misuse. If the item does not pass inspection, then any warranty, refund or credit will be void. Damaged, disassembled or tampered with items are void of all warranty. If an item is returned as defective under warranty and testing indicates it works properly, additional fees may be deducted or the warranty may be voided.
Return Period
Most of our items include a return period (i.e. 30-Day or 15-Day) from the time your item is delivered. If your item is eligible for return, the return period will be displayed in the product description. During this time period, the item can be returned for any reason, as long as you follow the procedures outlined in this policy and obtain a Return Material Authorization (RMA) from Projectorquest.
Return Shipping
The customer is responsible for any fees associated with the return of an item, such as shipping, tariffs, insurance and packaging, unless otherwise indicated by Projectorquest. For US customers, f it is determined we shipped the wrong item or the item was damaged in transit or the item is being returned under warranty, Projectorquest normally pays for the return shipping. If the return is for any other reason or if you reside outside of the US, the customer normally pays for the return shipping.
Late Returns
If a returned item tests to work properly and is received after the return period, eligibility for a refund may be voided or you may only be eligible for a partial refund minus restocking fees, shipping costs and additional fees. If an item is returned under warranty as not working after the reurn period, and testing indicates the item works properly, then payment of restocking fees and shipping costs may be required prior to receiving your replacement or upgrade.
Warranty Replacements
All items are guaranteed to be working upon arrival to the customer. In the event the product becomes defective within its respective warranty period, the customer should contact Projectorquest immediately. After return approval, we will email you a return shipping label to print and securely place on the box the item shipped in. Once the returned item is received, we will ship you a replacement. Turnaround is dependent on current processing times and availability of that item.
Special Order Items
Special Order items are not eligible for return unless noted otherwise. This will be displayed in the description for these items. Since Special Order items are not stocked, we must order these items for fulfillment directly from the manufacturer. The manufacturer normally does not allow for the return of these items, unless it is under warranty for replacement or repair. Therefore, we highly recommend you confirm with our staff that the Special Order part number is correct prior to placing your order.
Warranty Returns
Most items we sell include a manufacturer warranty. We typically administer the warranty on behalf of the manufacturer for most of these items. If you experience any issues with a purchased item during the warranty term, please notify us. We will first attempt to troubleshoot the problem with you, but if unsuccessful, we will work with you to arrange the return of the item for a replacement or upgrade. If the issue continues with the replacement or upgrade, we normally do not provide an additional replacement, since the issue is likely not with the purchased item itself.
Return Instructions
Once you determine you need to return an item, please contact us at support@projectorquest.com. If the item is eligible for return, we will provide a Return Material Authorization (RMA) number. This is sent via email with instructions for the return of your item. Please carefully follow these instructions to ensure there are no issues processing your return. If you have any questions about the instructions provided to you, please contact us for clarification.
Damaged Returns
All returned items are inspected and tested. If a good item is returned for a refund and shows any sign of damage or does not test to work properly, then that item will not be eligible for a refund. If that returned item was damaged in transit to us, we will work with the customer if they decide to file a claim with the carrier. All returned items should be properly packaged and insured by the customer.
International Customers
International customers are responsible for all the costs associated with the return of any purchased item for any reason. Any fees, taxes or tariffs charged to Projectorquest for the return of an item for refund will be deducted from the refund amount. All of the terms outlined under our Return Policy apply to international customers with the exceptions noted here.
Return Request Procedure
The return request procedure involves the completion of the Return Request form. You are required to complete this form and provide all supporting information, including images and videos, in order to obtain a return material authorization number. You also agree in good faith that if the item is not working properly, you will work with our staff to troubleshoot the problem before returning it.
Our Commitment to Customer Satisfaction
Our assurance to you
At Projectorquest, customer satisfaction is at the core of our business values, and we understand that sometimes returns are an inevitable part of the shopping experience. That’s why we have implemented a customer-centric return policy designed to provide a hassle-free and transparent process. Our policy prioritizes simplicity and flexibility, allowing customers to initiate returns easily through our user-friendly online platform. We offer a generous return window to ensure customers have ample time to evaluate their purchases. In some instances, we provide free return shipping, demonstrating our commitment to a seamless and cost-free return experience. Our customer support team is readily available to assist with any inquiries or concerns, ensuring that each customer feels valued and supported throughout the return process. By placing the customer’s needs at the forefront, we aim to build trust, loyalty, and satisfaction, fostering a positive and enduring relationship with every shopper.
Our Return Policy Legal Terms
By making a purchase on our website, you agree to comply with and be bound by the terms outlined in this return policy. We reserve the right to update and modify our return policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review the return policy periodically for any updates. This return policy is governed by the laws of New York State, and any disputes will be subject to the exclusive jurisdiction of the courts in the afore mentioned jurisdiction. If you have any questions or concerns, please contact our customer support for assistance. Thank you for choosing Projectorquest.com
Eligibility for Return
Customers may be eligible to return an item under the following circumstances: defective or damaged products, receipt of incorrect items, or a good product that the customer needs to return during that item’s return period. Return requests must be submitted within the timeframes provided to you. Projectorquest reserves the right to determine if an item is eligible for return. Adherence to our return procedures is vital for ensuring your return is eligible for replacement, exchange, credit or refund.
Return Request Procedure
To initiate a return, customers must contact our customer support within the stipulated timeframe, providing the order number and supporting documentation, such as pictures and videos. Return requests will be processed in accordance with the terms outlined in this policy.
Return Processing Timeframes
To receive approval to return an item normally takes no more than 2-3 business days. Upon approval of a return request, Projectorquest will provide return instructions by email. The timeframe for the returned item to be delivered ot us is dependent on the carrier. Once the returned item is received, the return will be processed by our Returns team in the order it was received. If the return is for a replacement item under warranty, that item will be shipped to the customer once the returned item is processed, barring any issues such as the item being out of stock or additional payment being due.
Non-Returnable Items
Certain items, such as Special Order items are not returnable except under warranty for possible replacement or upgrade. Customers are advised to review the product description before making a purchase.
Return Shipping
Within the US, return shipping costs for defective or incorrectly shipped items will be covered by Projectorquest. Customers are responsible for return shipping fees for reasons other than defects or errors on our part. Customers outside the US may be responsible for any return shipping fees.
Return Disputes
Any disputes regarding returns must be promptly reported to our customer support team. Failure to report within 30 days of your transaction waives your right to dispute the transaction.
Return Disclaimer
Please note, the buyer is responsible for proper shipping of the product for replacement or refund. Items returned damaged, disassembled or tampered with voids all warranty. If the unit is physically damaged due to customer abuse or neglect or the unit otherwise does not meet the requirements of the Projectorquest return policy, appropriate replacement charges may apply. No replacement charges will be assessed for items received in accordance with our return and warranty policies, where the original packaging is in good condition and free of any markings. Items that pass inspection will be exchanged or refunded. Product replacement or exchange is subject to availability.
Projectorquest reserves the right to test all returned products, and to charge the customer up to a 35% restocking fee, as well as the cost for all additional shipping charges, for products returned as defective that have no problem found.
FAQ’s
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How do I initiate a return?
You can initiate a return by logging into your account, navigating to the Order History section, and following the simple instructions to generate a return request. Alternatively, you can contact our customer support team for assistance at support@projectorquest.com.
What is the return window?
The return window is included in the product description for the item you purchased. It begins the date you received your item.This timeframe allows you ample opportunity to assess your purchase and initiate a return if needed.
Are there any items that cannot be returned?
Yes, certain items such as Special Order items may not be eligible for return. Please refer to the product description for specific details on non-returnable items.
Is there a cost for return shipping?
It depends on the reason for the return. If you decide you no longer want the item, then you will need to pay to return the item. If the item doesn’t work properly or it is determined we shipped you the wrong item, we offer complimentary return shipping. Once your return request is approved, we will provide you with instructions for your return, which may include a prepaid shipping label for your convenience.
Who covers the cost of return shipping?
Within the US, return shipping costs for defective or incorrectly shipped items will be covered by Projectorquest. However, customers are responsible for return shipping fees for reasons other than defects or errors on our part. International customers are responsible for the cost of all returns.
Can I exchange my item for a different product?
Yes, you have the option to exchange your item for a replacement or another product of equal or greater value. Simply indicate your preference when initiating the return.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and provide a replacement or refund as appropriate.
Can I return an item without authorization?
No, all returns must be authorized through our online return process or by contacting our customer support team. Unauthorized returns may not be accepted.
How can I track the status of my return?
You can track the status of your return by logging into your account and checking the Order History section. Additionally, our customer support team is available to provide updates on the return process.
Can I modify or cancel my return request?
Once a return request is submitted, it cannot be modified online. Please contact our customer support team for assistance with any modifications or cancellations.