Fair and Straight-Forward Billing.
Our Billing Policy is outlined in detail below so you can be confident your payment information is safe and secure when transacting on our site and there won’t be any surprises.
Credit Cards
Credit card payment can be made easily on our highly-secure checkout page. We accept Visa, MasterCard, Discover, and American Express. Your card is billed the order total at the time you place your order on our site to reserve the purchased item or items and prevent any delays in fulfillment of your order. You can be assured each credit card transaction follows PCI compliance.
Purchase Orders
On a limited basis, we accept orders placed on Purchase Order for educational institutions and government agencies where this is required. Your organization will need to be approved for Net Terms. Once approved, simply select the “Purchase Order” option at checkout and email us the signed PO to prevent delay of fulfilling your order.
Check | ACH | Wire
If you select payment by check/cash/money order/ACH/wire transfer, we will email you payment instructions after placing your order. If payment is made by check or money order, there is a 10-day clearing hold before your order will ship. If you pay by cash/ACH/wire transfer, your order normally ships within 1-3 business days.
Billing Policy
Projectorquest
We think you will find our payment policy simple, safe and straight-forward.
At Projectorquest, simplicity, safety, and transparency define our billing policy. We believe in making your shopping experience straightforward and worry-free. When you make a purchase, you’ll find clear pricing displayed in US currency, and we accept a variety of secure payment methods. We prioritize the protection of your sensitive information and employ industry-standard encryption protocols. Once your order is confirmed, you’ll receive a detailed email receipt. Our commitment to accuracy means that if there are any discrepancies, we encourage you to reach out to our responsive customer support team. We aim to process orders promptly upon payment confirmation, and any changes to your order will be communicated clearly. Our goal is to ensure that your billing experience is as smooth as your overall shopping experience with us. Thank you for choosing Projectorquest.
Our Mission
We strive to provide you with the best experience.
We have invested considerably in our webstore to ensure you have the smoothest possible shopping experience. We use the latest in web technologies and site security features. Our policies and procedures are readily available and thoroughly outlined, so there won’t be any surprises. We ensure the highest level of security with every credit card transaction and your payment information is encrypted and securely stored in accordance with today’s best practices in eCommerce.
Pricing and Product Availability
Prices are displayed on the website in real-time and are subject to change. We strive to ensure accurate pricing and product availability information, but errors may occur. In the event of an error, we reserve the right to correct it and adjust your order accordingly. However, please be assured we will not charge your credit card without your authorization.
Order Confirmation
Upon successful completion of your order, you will receive an email confirmation with the details of your purchase. Please review this information carefully and contact our customer support if you notice any discrepancies.
Billing Information
Customers are responsible for providing accurate billing information, including billing address and payment details. Inaccurate information may lead to delays in order processing and delivery. We prioritize the security of your data and use industry-standard encryption protocols to protect your sensitive information.
Currency
All transactions on our website are processed in US dollars, unless otherwise noted. If you are making a purchase from a country with a different currency, your bank may apply an exchange rate or fees. Please check with your bank for details.
Order Processing
Orders are processed once payment is confirmed. In case of any issues with payment authorization, we will notify you promptly. Delays in payment confirmation may result in delayed order processing.
Refunds and Returns
Our refund and return policies are outlined separately under our Refund Policy and Return Policy. Please refer to those sections for detailed information on how to initiate a return and our policies regarding refunds.
Taxes
Applicable taxes will be added to your order based on the shipping address. The final price, including taxes and any applicable fees, will be displayed at checkout. If your organization is tax exempt, check the Tax Exempt box at checkout and email your tax exemption or resale certificate to sales@projectorquest.com.
Shipping Upgrades
If you wish to upgrade the shipping method on your order prior to shipment, please notify us via chat or email (sales@projectorquest.com). If your order has not shipped, a customer service rep will either call you to take payment by phone or email you a secure payment link.
Fraud Prevention
To prevent fraudulent transactions, we may perform additional verification checks on certain orders. This may include requesting additional information or documentation from the customer. Orders that do not pass our fraud prevention checks may be canceled.
Secure Authorized Transactions
Our assurance to you
At Projectorquest, we prioritize the security and privacy of our customers, and we are proud to confirm our full compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements. Our commitment to maintaining a secure online shopping environment means that we adhere to the highest industry standards for protecting payment card information. We utilize robust encryption protocols to secure your transactions and ensure the confidentiality and integrity of your sensitive data. Our compliance with PCI DSS involves regular assessments and audits to validate the security measures in place. Rest assured, when you shop with us, your payment information is handled with the utmost care, meeting the stringent standards set forth by the PCI Security Standards Council. Your trust is of paramount importance to us, and we remain dedicated to maintaining the highest level of security in every aspect of your online shopping experience at Projectorquest.
Our Billing Policy Legal Terms
By making a purchase on our website, you agree to comply with and be bound by the terms outlined in this billing policy. We reserve the right to update and modify our billing policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review the billing policy periodically for any updates. This billing policy is governed by the laws of Ontario County in New York State, and any disputes will be subject to the exclusive jurisdiction of the courts in the afore mentioned jurisdiction. If you have any questions or concerns, please contact our customer support for assistance. Thank you for choosing Projectorquest.com
Payment Authorization
By placing an order on Projectorquest.com, you authorize us to charge the designated payment method for the total amount of your purchase, including product costs, taxes, shipping fees, and any applicable charges.
Currency and Pricing
All transactions are processed in US Dollars. Prices are subject to change without notice, and we reserve the right to correct any pricing errors. You are responsible for any fees or charges imposed by your financial institution.
Payment Methods
We accept various payment methods, including credit cards, debit cards, and other secure payment gateways. Third-party payment providers may have their terms and conditions, which you agree to comply with.
Order Accuracy
An order confirmation email will be sent upon successful payment. Review this confirmation for accuracy, and promptly contact us if any discrepancies are noted. You are responsible for providing accurate billing and delivery information, including name, address, and payment details. Failure to provide accurate information may result in delays or cancellations of your order.
Taxes & Tariffs
Applicable taxes will be added to your order based on the shipping address. The final price, including taxes and any applicable fees, will be displayed during the checkout process. You agree to assume responsibility for any tariffs or customs duties imposed upon the delivery of your package. International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are beyond our control and are determined by the customs authorities of the respective country. It is your responsibility to be aware of and comply with the customs regulations of your country, including any associated costs. Failure to pay the required tariffs or customs fees may result in the package being held or returned. We recommend contacting your local customs office for information on applicable charges, as they vary by destination.
Billing Disputes
Any billing disputes must be reported to our customer support team within 30 days of the transaction date. Failure to report within this timeframe waives your right to dispute the transaction.
educational institutions
If your educational institution would like to obtain 30-day net terms, please contact us at sales@projectorquest.com. You will need to complete an application, along with a vetting process to verify the information provided. We normally only extend terms to schools, government agencies and long-term resellers. If an order is placed by an organization with terms, a signed PO must be received via email or fax prior to the order being shipped.
FAQ’s
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Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We employ industry-standard encryption protocols to ensure the security of your personal and financial information during the transaction process.
Do you store my credit card information?
No, we do not store your credit card information. All transactions are processed through secure and trusted payment gateways. Your payment details are not stored on our servers to enhance security.
Can I modify or cancel my order after it has been placed?
For In-Stock items, cancellations and modifications can be made if the order has not shipped. For Special Order items, cancellations and modifications can be made prior to your order being placed with the manufacturer. Unfortunately, once an order is placed, modifications or cancellations are not guaranteed. Please review your order carefully before confirming your purchase. If you encounter any issues, please contact our customer support for assistance.
Are there any additional fees or charges not mentioned during checkout?
No, we are transparent about our pricing. The total amount displayed during checkout includes the product price, taxes, and shipping fees (if applicable). There are no hidden charges.
How are taxes calculated on my purchase?
Taxes are calculated based on the shipping destination and prevailing tax regulations. The applicable taxes will be clearly outlined during the checkout process before you confirm your order. If tax shows in your order total and you are a reseller or tax exempt organization, please check the Tax Exempt box at checkout. This will remove tax from your order total. Your order will then be held until you send your Tax Exemption form or Reseller Certificate to us at sales@projectorquest.com.
What happens if an item I ordered is out of stock?
In the rare event that an item becomes unavailable after you’ve placed an order, we will notify you promptly. You will be given the option to choose a replacement item, wait for the product to be back in stock, or receive a refund for the out-of-stock item.