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Delivery Policy

Delivery Info

Shipping Policies

The item will ship on the date shown in its product offering, unless the order is placed on hold due to a payment or shipping address issue. All orders placed after business hours, on the weekend or on a holiday, are shipped the next business day (Monday through Friday, excluding holidays) after purchase. Orders may be delayed if there is an issue processing your payment or obtaining a valid shipping address. You will be promptly notified by email if this occurs. If we learn an item is backordered from the manufacturer after your order is placed, we will notify you by email with the updated shipping date, allowing you to cancel your order for that item up until our last day of business before that date.

Shipment of your purchase will be insured and well packaged and we will provide a tracking confirmation number to you by email upon shipment. If the shipping address provided at checkout does not match the carrier’s information, then the order may be held until a valid address can be obtained.

We gladly accept Visa, MasterCard, American Express, Discover, PayPal, cashier’s check, check or money order, cash, wire transfer or ACH deposit. In instances of payment by check or money order, shipment will be held up to 10 business days until payment clears. If payment is by credit card or PayPal, then the order should be shipped to an address associated with the credit card or account being used. Address verification and card security code matching will be confirmed for every order. Therefore, if the shipping address or card security code does not match the bank’s information, the order will be held until verification of the correct information can be made with the customer and bank.

New York State residents are required to pay 8% sales tax, which will be shown at checkout, unless proof of tax exemption is provided. Where ‘Tax Exempt’ is selected at checkout and tax is applied to the order, the customer will be notified by email, after the order is placed, as to how to submit their proof of tax exemption to have tax removed from the order total or refunded.

Canadian customers are able to use the USPS for shipping. All payments must be made in US currency. Please note the Canadian government will assess duty fees to your purchase to be paid via courier at delivery. We do not have control and we are not responsible for any custom duty fees, should they be assessed, as they are the sole responsibility of the importer (purchaser). Please confirm what duty charges are applicable with the carrier prior to ordering.

Campaigns

Promotions & Offers

Purchase Orders

30-day net terms are available to schools and government agencies. Please fax your PO to (585) 445-7216 or email your PO to sales@projectorquest.com. Clickhere for more details.

Loyalty Rewards

We appreciate our customers and we appreciate our customers who come back even more. Therefore, you can earn points with every purchase for discounts towards future purchases. Clickhere for more details.

Government

We extend discounts to all GSA members who purchase projection equipment with us. Our GSA Contract number is GS-03F-0219W. Clickhere for more details.

Get a Quote

We regularly work with resellers and organizations looking to make a large order or ongoing purchases, which is why we extend volumetric discounts on larger orders or to repeat customers whenever possible. Clickhere for more details.

Blog

News & Trends

Grand reopening of Projectorquest & new Buyquest site

June 6, 2016, we are excited to announce the reopening of Projectorquest.com, along with a new look for Buyquest.com. The launching of the two new sites comes on our company's ten year anniversary. Buyquest, Inc. was founded in June of 2006, as Global Tradequest, Inc. In the Spring of 2007, we launched Projectorqu Read More

Product News

The latest product news

Read More

A lamp is not just a lamp

Lamp not just a lamp

When shopping for a replacement projector or TV lamp, it is important to understand that there can be significant differences in the price and quality of the l Read More


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